The emails a stay depends on, handled for you
Every booking comes with a handful of emails a guest expects: a confirmation, a reminder before arrival, a door code, a note when plans change. Hotelia sends all of them automatically, so you don't have to think about it.
Watch the walkthrough
The emails Hotelia sends for you
These are the messages every guest expects during a stay. Hotelia sends each one at the right moment, on its own, from the day a guest books to the day they arrive.
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Step 1
Booking confirmed
The moment a guest books, they get a clear confirmation with their reservation details.
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Step 2
Time to pre-check-in
Twenty-four hours before arrival, guests get a reminder to complete pre-check-in, where they upload their ID, agree to your policies, and get ready for a smooth arrival.
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Step 3
Plans changed
If a reservation's dates change, the guest gets an updated note so everyone's on the same page.
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Step 4
Cancellation
If a booking is cancelled, the guest gets a confirmation of the cancellation right away.
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Step 5
Your door code
At check-in time, the guest gets their access code, so they can get into their room without stopping at a desk.
You set none of this up per guest. It happens for every booking, automatically.
Make them sound like you
Every one of these emails is a template built into Hotelia, and you can customize it. Change the wording, add your property's voice, and make each message feel like it came from you and not a system.
We wrote the basics so you start with something that already works. You edit only what you want to.
Editable, not locked
- Rewrite subject lines and body copy
- Add your property's name, tone, and details
- Keep the built-in wording if you like it
Included in every plan
Here's the part we care about. All of this is included in every Hotelia plan at no extra cost.
A lot of platforms charge for the emails that a stay literally can't happen without, or lock them behind a higher tier. We don't. Independent hospitality deserves more from the software it runs on, so the essentials come standard.
core emails sent automatically
extra on every plan
editable templates
Want to send more than the essentials?
The built-in emails cover what every stay needs. When you're ready to go further, like win-back campaigns, seasonal offers, or targeted messages to past guests, Hotelia connects to Klaviyo for email marketing.
Think of it this way. Hotelia handles the emails a stay depends on. Klaviyo handles the emails that grow your direct bookings. They work together.
Explore the Klaviyo integration| Hotelia built-in emails | Klaviyo integration | |
|---|---|---|
| What they're for | The essentials a stay needs | Marketing and campaigns |
| Examples | Confirmation, pre-check-in, door code, changes, cancellations | Win-back offers, seasonal promos, past-guest outreach |
| Setup | None, they just run | Connect Klaviyo, build campaigns |
| Cost | Included in every plan | Your own Klaviyo account |
| Who sends them | Hotelia, automatically | You, when you choose |
Good things to know first.
The essentials, handled from day one
Every Hotelia plan sends the emails a stay depends on, automatically and at no extra cost. Customize them when you want to. Add Klaviyo when you're ready to market. Either way, your guests always hear from you at the right moment.