Question 1

How quickly can I get started with Hotelia?

Accepted Answer

Most hotels are live the same day they sign up. You'll create your account, add your room inventory, invite your team, and set up your direct booking widget. Once your Stripe account is connected, you're ready to take bookings straight from your website. No developers needed. Each step walks you through exactly what to do.

Question 2

Do I need to install any software?

Accepted Answer

No. Hotelia is 100% cloud-based and works in any modern browser — desktop, tablet, or phone. There's nothing to download, install, or update. Your team can access everything from any device, anywhere.

Question 3

Can I try Hotelia before committing?

Accepted Answer

Yes! Start with a free 30-day trial to explore all features and see how Hotelia transforms your operations.

Question 4

Are there any setup costs or onboarding fees?

Accepted Answer

None. Getting started is completely free. No setup fees, no contracts, no surprises. Our team is available to help with account configuration and staff training at no cost.

Question 5

What kind of support does Hotelia offer?

Accepted Answer

We offer 7-day-a-week support to ensure you're never left without help. You also have access to our online service center, packed with guides and answers to common questions — so you can find solutions anytime, on your own schedule.

Question 6

What hotel payment processing does Hotelia support?

Accepted Answer

Hotelia integrates with Stripe for secure, PCI-compliant payment processing. This includes credit card payments, automated deposits, instant invoicing, and one-click refunds. All payment transactions are automatically synced with booking records for seamless financial management.

Question 7

Can I create additional revenue streams?

Accepted Answer

Yes, that is exactly what Revenue Builder does. Add-ons like a welcome bottle, an early arrival, or a local experience appear right in the booking flow, so guests add them in a tap at the moment they are most excited about the stay. Every add-on is pure direct revenue that settles straight to your Stripe, with no commission and no revenue share. You build your own, set the price, and choose how each is taxed. Most properties see a real lift in revenue per booking without adding a single room.

Question 8

Is my data secure?

Accepted Answer

Absolutely. Enterprise-grade security with SSL encryption, GDPR compliance, and secure payment processing.

Question 9

How does Hotelia help increase direct bookings?

Accepted Answer

Hotelia's direct booking engine widget embeds on your website with 0% commission fees. Combined with AI-driven booking optimization and built-in upsells at checkout, hotels can grow the share of revenue that comes straight from their own website.

Question 10

What is a hotel channel manager and does Hotelia include one?

Accepted Answer

A hotel channel manager syncs your room availability and rates across booking platforms like Booking.com and Expedia. Hotelia does not include a channel manager yet. It is an integration we are actively building and it is coming soon. Today Hotelia focuses on your direct channel: your own booking engine, your guest data, and your daily operations, with no commission on direct bookings.

Question 11

How will OTA sync work once the channel manager launches?

Accepted Answer

Once the channel manager integration is live, availability and rates will sync both ways between Hotelia and your connected OTAs, so a booking on one channel updates the others automatically and double bookings are prevented. Until then, Hotelia manages your direct bookings and you continue to manage OTA inventory in the tool you use today.

Question 12

What is an AI hotel booking assistant?

Accepted Answer

Hotelia's AI booking assistant helps front desk staff quickly create new bookings and rebook returning guests. It sends confirmations automatically and frees up your front desk for higher-value work.

Question 13

How does hotel self check-in software work?

Accepted Answer

Hotel self check-in software allows guests to complete check-in online before arrival or via mobile device at the property. Guests can provide ID verification, payment details, and preferences digitally, reducing lobby wait times and front desk workload while providing a contactless, modern arrival experience.

Question 14

What is hotel occupancy forecasting?

Accepted Answer

Hotel occupancy forecasting uses AI algorithms to predict future booking demand based on historical data, market trends, and seasonal patterns. This helps hotel managers optimize pricing strategies, staffing levels, and inventory management to maximize revenue and operational efficiency.

Question 15

How does automated housekeeping software help hotels?

Accepted Answer

Automated housekeeping software generates task lists, assigns rooms to staff based on availability and priority, tracks cleaning progress in real-time, and sends alerts for urgent rooms. This reduces manual scheduling work, improves room turnover time, and ensures consistent cleaning standards across the property.

Question 16

How does Hotelia improve hotel team communication?

Accepted Answer

Hotelia provides real-time dashboards for each department. Front desk, housekeeping, and management all see updates instantly. When a room status changes or a guest makes a request, everyone who needs to know is notified immediately, eliminating miscommunication and delays.

Question 17

What is Hotelia hotel management software?

Accepted Answer

Hotelia is an AI-powered hotel reservation system and property management software designed for independent hotels. It automates operations, increases direct bookings, and provides real-time team coordination to help you compete with larger hotel chains.

Question 18

What integrations does Hotelia support?

Accepted Answer

Live today: Stripe for payments, Klaviyo for email marketing, Zapier for custom workflows across 6,000+ apps, Google Tag Manager for analytics, and Seam for smart lock door codes. A channel manager integration for OTA sync is coming soon, along with HubSpot CRM and PriceLabs dynamic pricing.

Question 19

How is Hotelia different from Cloudbeds or Mews?

Accepted Answer

Those platforms were built for large hotels and chains with revenue teams, priced per module, with onboarding measured in weeks. Hotelia is built for independent and boutique hotels in the 5 to 60 room range, live the same day, on one screen. And where most platforms stop at helping you take the booking, Hotelia helps you grow it. Revenue Builder adds upsells to every direct booking, so you keep 100% and earn more per guest. One flat subscription, no commissions, no surprises.

Question 20

Is Hotelia suitable for independent hotels?

Accepted Answer

Yes, Hotelia is specifically built for independent hotels to give them the same technological advantages as large hotel chains. It includes all features in one platform with no add-on costs, fast implementation, and an intuitive design that requires minimal training.

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