Do I need to manually export guest data to Klaviyo?

No, it syncs automatically once connected.

What events does Hotelia send to Klaviyo?

Booking Created, Booking Cancelled, Guest Checked In, Guest Checked Out, and Upsell Purchased, each with full reservation details.

Can I segment guests by booking source and stay history?

Yes, booking source, total stays, and last stay date are included on every guest profile.

How long does setup take?

About two minutes, from the Hotelia integrations page.

Is this a one-way or two-way sync?

Today it's one-way, Hotelia to Klaviyo. Two-way sync is on the roadmap.

Integrations · Klaviyo

Klaviyo, built into every guest profile.

Connect Klaviyo directly inside Hotelia and your guest profiles and booking events flow through automatically, in real time. No manual exports, no spreadsheets, no third-party tools in between.

See the booking engine

Real-time sync. No manual exports.

What syncs

Every guest, every booking event, kept in lockstep.

Guest Profiles

Every guest record in Hotelia becomes a profile in Klaviyo: name, email, phone number, booking source, total stays, last stay date. Your lists stay current without you lifting a finger.

Booking Events

Hotelia fires an event to Klaviyo the moment something happens: Booking Created, Booking Cancelled, Guest Checked In, Guest Checked Out, Upsell Purchased. Each one carries check-in and check-out dates, room type, length of stay, booking value, and upsell item.

What you can build

Campaigns that run on real guest behavior.

Pre-arrival upsell sequence

Sent 3 days before check-in, triggered by Booking Created.

Check-in day welcome

Sent the morning of arrival, triggered by Guest Checked In.

Post-stay thank-you and review request

Sent the day after checkout, triggered by Guest Checked Out.

Repeat guest winback campaign

Segmented by total stays and last stay date.

Loyalty and repeat guest recognition

Segmented by total stays.

Why Klaviyo, not a native tool

We could have built our own email tool. We didn't.

Klaviyo is exceptional at what it does. Our job is keeping your guest data clean and real time. Klaviyo's job is turning it into revenue. Independent hotels shouldn't have to choose between great operations software and great marketing software.

Get connected in minutes

Three steps, about two minutes.

Go to your Hotelia integrations page

Open Integrations in your Hotelia settings and find the Klaviyo card.

Connect your Klaviyo account

Authenticate with Klaviyo in a couple of clicks. No developer, no API keys to copy around.

Guest profiles and booking events start flowing automatically

From that moment on, every guest and every booking event syncs to Klaviyo in real time.

Questions

Good things to know first.

See it live

Turn every booking into a Klaviyo-ready guest profile.

Watch how Hotelia and Klaviyo work together to turn guest data into revenue, in real time.