At Hotelia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our hotel management platform.

By using Hotelia, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Hotel information (property name, address, contact details)
• Guest information (names, contact details, booking preferences)
• Payment information (processed securely through Stripe)
• Communications with our support team

1.2 Automatically Collected Information

When you use Hotelia, we automatically collect:

• Usage data (features accessed, time spent, interactions)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies
• Log data (access times, pages viewed, errors)

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our hotel management services
• Process bookings and manage guest check-ins/check-outs
• Send important notifications about your account and bookings
• Provide customer support and respond to your inquiries
• Analyze usage patterns to enhance user experience
• Detect and prevent fraud, security breaches, and technical issues
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Stripe: Payment processing and financial transactions
• Booking.com: Channel management and distribution
• Cloud hosting providers: Data storage and infrastructure
• Analytics services: Usage analysis and platform improvement

Hotelia relies on third-party services for infrastructure. These services may have their own privacy policies which govern how they process any data passed through them.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Improve our services and user experience
• Provide personalized content and features

You can control cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may limit functionality.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

When data is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to certain processing activities
• Withdraw consent: Opt out of marketing communications

To exercise these rights, please contact us at info@hotelia.io.

8. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), we process your data based on the following legal grounds:

• Contract performance: To provide our services
• Consent: When you have given explicit permission
• Legitimate interests: To improve our platform and prevent fraud
• Legal obligations: To comply with applicable laws

You have the right to lodge a complaint with your local data protection authority.

8.1 Account & Data Deletion (GDPR Article 17 — Right to Erasure)

Account owners can request complete deletion of their account and all associated hotel data.

• Email info@hotelia.io with subject line "Data Erasure Request"
• Include the email address associated with the account
• Hotelia will verify identity and process the request within 30 days
• Upon deletion: all hotel data, bookings, guest records, team member associations, and stored documents are permanently removed

9. CCPA Compliance (California Users)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell data)
• Non-discrimination for exercising your privacy rights

To submit a CCPA request, contact us at info@hotelia.io.

10. Children's Privacy

Hotelia is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Hotelia after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: