How quickly can I get started with Hotelia?

Most hotels are live the same day they sign up. You'll create your account, add your room inventory, invite your team, and set up your direct booking widget. Once your Stripe account is connected, you're ready to take bookings straight from your website. No developers needed. Each step walks you through exactly what to do.

Do I need to install any software?

No. Hotelia is 100% cloud-based and works in any modern browser — desktop, tablet, or phone. There's nothing to download, install, or update. Your team can access everything from any device, anywhere.

What integrations does Hotelia support?

We integrate with Stripe for payments and a channel manager to manage OTAs, with more integrations coming soon.

Can I create additional revenue streams?

Yes! Hotelia supports customizable add-ons like breakfast, parking, spa services, and more - helping you increase revenue per booking.

Absolutely. Enterprise-grade security with SSL encryption, GDPR compliance, and secure payment processing.

Can I try Hotelia before committing?

Yes! Start with a free 14-day trial to explore all features and see how Hotelia transforms your operations.

Are there any setup costs or onboarding fees?

None. Getting started is completely free. No setup fees, no contracts, no surprises. Our team is available to help with account configuration and staff training at no cost.

What kind of support does Hotelia offer?

We offer 7-day-a-week support to ensure you're never left without help. You also have access to our online service center, packed with guides and answers to common questions — so you can find solutions anytime, on your own schedule.

How is Hotelia different from Cloudbeds or Little Hotelier?

Hotelia.io was built to generate profit. We replace the 15% to 25% OTA commission model with a system that prioritizes direct bookings and guest ownership. While competitors force you to buy third party apps for upselling, Hotelia includes a native add-ons builder to sell upgrades and local experiences directly in the booking flow. Our AI assistant does more than just message guests; it uses automated workflows to actively secure new reservations and rebook past guests for you. You get transparent flat pricing with no per booking fees or commission stacking so you keep every dollar you earn.

What is Hotelia hotel management software?

Hotelia is an AI-powered hotel reservation system and property management software designed for independent hotels. It automates operations, increases direct bookings, and provides real-time team coordination to help you compete with larger hotel chains.

How does Hotelia help increase direct bookings?

Hotelia's direct booking engine widget embeds on your website with 0% commission fees. Combined with AI-driven booking optimization and real-time availability sync, hotels can increase direct bookings by up to 40%.

What is a hotel channel manager and does Hotelia include one?

A hotel channel manager syncs your room availability and rates across multiple booking platforms. Hotelia includes a real-time two-way channel manager that automatically syncs with Booking.com, your website, and the PMS — eliminating double bookings and manual updates.

How does two-way sync prevent double bookings?

Hotelia's two-way sync instantly updates availability across all connected channels whenever a booking is made. When a guest books on Booking.com, your website and PMS update within seconds — making double bookings virtually impossible.

What is an AI hotel booking assistant?

Hotelia's AI booking assistant helps front desk staff quickly create new bookings and rebook returning guests. It sends confirmations automatically and frees up your front desk for higher-value work.

How does hotel self check-in software work?

Hotel self check-in software allows guests to complete check-in online before arrival or via mobile device at the property. Guests can provide ID verification, payment details, and preferences digitally, reducing lobby wait times and front desk workload while providing a contactless, modern arrival experience.

What is hotel occupancy forecasting?

Hotel occupancy forecasting uses AI algorithms to predict future booking demand based on historical data, market trends, and seasonal patterns. This helps hotel managers optimize pricing strategies, staffing levels, and inventory management to maximize revenue and operational efficiency.

How does automated housekeeping software help hotels?

Automated housekeeping software generates task lists, assigns rooms to staff based on availability and priority, tracks cleaning progress in real-time, and sends alerts for urgent rooms. This reduces manual scheduling work, improves room turnover time, and ensures consistent cleaning standards across the property.

What hotel payment processing does Hotelia support?

Hotelia integrates with Stripe for secure, PCI-compliant payment processing. This includes credit card payments, automated deposits, instant invoicing, and one-click refunds. All payment transactions are automatically synced with booking records for seamless financial management.

How does Hotelia improve hotel team communication?

Hotelia provides real-time dashboards for each department. Front desk, housekeeping, and management all see updates instantly. When a room status changes or a guest makes a request, everyone who needs to know is notified immediately, eliminating miscommunication and delays.

Is Hotelia suitable for independent hotels?

Yes, Hotelia is specifically built for independent hotels to give them the same technological advantages as large hotel chains. It includes all features in one platform with no add-on costs, fast implementation, and an intuitive design that requires minimal training.

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The Hotelia Dispatch

Introducing Hotelia Add-ons: Unlimited Upsells, Zero Commission

Sell unlimited experiences at your hotel, keep every dollar you earn, and reach guests at the two moments they are most ready to spend.

Jamie Frausto·April 17, 2026·7 min read

Every independent hotel I have ever worked with has something special happening behind the scenes. A chef who would absolutely plate a private dinner if someone asked. A yoga teacher on call for the right guest. A local guide the front desk loves recommending.

The experience is already there. The guest just never finds out about it in time.

That is the exact problem Hotelia Add-ons is built to solve.

Hotelia Add-ons: Unlimited upsells with zero commission for independent hotels

What Are Hotel Add-ons?

Hotel add-ons are the extra services, experiences, and upgrades a property sells on top of the room rate. Think spa treatments, early check-in, welcome bottles, guided tours, pet packages, or a private dinner with the chef. Done well, add-ons lift revenue per booking, deepen the guest experience, and give your team a reason to personalize every stay.

Done poorly, they sit buried in a PDF menu no one reads. Hotelia Add-ons makes sure yours get seen.

How Hotelia Add-ons Work

You create your add-ons inside the Hotelia app. You set the name. You set the price. You set the description. You set the availability. There are no templates you have to conform to and no caps on how many you can offer.

Then Hotelia surfaces your add-ons at the two highest intent moments in the guest journey.

Moment one: The booking flow. Right before a guest completes their reservation, your add-ons appear as part of their purchase. This is when they are most committed. They have already decided to stay with you. Adding a welcome bottle or a spa credit is a small yes on top of a big yes.

Moment two: The pre-arrival email. Twenty-four hours before check-in, Hotelia automatically sends a pre-arrival email on your behalf. The email speeds up the check-in process, but it also resurfaces your add-ons at exactly the right time. A guest packing for a trip is already mentally in vacation mode. They are ready to invest in making the stay memorable.

Two moments. Two opportunities to earn more per booking without lifting a finger after setup.

Add-on Ideas by Hotel Type

Not sure what to offer? Here is a starting menu by property type.

Wellness and lifestyle hotels: In-house massage, private yoga session, sound bath experience, herbal bath soak kit, meditation session, personal trainer add-on, spa credit toward on-site treatments.
Food and beverage focused hotels: Welcome bottle of local wine, charcuterie board on arrival, chef's tasting dinner, breakfast in bed, curated cocktail hour, cooking class with your chef.
Urban and design boutique hotels: Curated neighborhood tour, late checkout, early check-in, airport transfer, custom minibar stocked to guest preference, and photography session on the property.
Resort and adventure properties: Guided hike, kayak or bike rental, sunset excursion, spa day pass, equipment storage, private beach setup.
Romance and occasion stays: Flower arrangement in the room, anniversary setup, celebration cake, and champagne service.

Your add-on menu is a reflection of your hotel. Make it specific. Make it yours.

You Keep 100% of the Revenue

This is the part that matters most.

Hotelia operates on a no-commission model. Every dollar a guest spends on your add-ons goes directly to you. We do not take a cut. We do not charge a per-transaction booking fee. We do not gate this feature behind a higher pricing tier.

The hotel sets the price. The hotel owns the experience. The hotel keeps the revenue.

This is how independent hospitality should work.

Hotelia Add-ons vs Mews: What Is the Difference?

If you are evaluating property management systems, you have probably looked at Mews. Mews offers add-on functionality too, so the fair question is what makes Hotelia different.

The short answer: who we built it for.

Mews is a powerful enterprise platform built with hotel groups and larger operations in mind. Its feature set is broad, its setup is complex, and its pricing reflects a product designed for teams with dedicated revenue managers and IT support. Add-on capability exists, but it sits inside a system optimized for scale.

Hotelia was built for independent and boutique hotels from day one. That means the no-commission model applies to everything, including add-ons. Setup takes minutes, not weeks, and does not require a dedicated onboarding team. The booking widget and add-on flow are designed for the hotel owner who is also the operator, the marketer, and sometimes the front desk. Pricing is transparent and built for single properties and small portfolios.

If you are running a ten property chain with a revenue team, Mews might be the right fit. If you are the owner of one or two independent hotels and you want software that treats your revenue like yours, Hotelia is built for you.

Getting Started with Hotelia Add-ons

Add-ons are live inside Hotelia right now for every hotel on the platform. Just open the app, build your first add-on, and start earning on your next booking.

If you are not on Hotelia yet and you want to see how this works for your property, book a demo, and we will walk you through it.

Frequently Asked Questions

How many add-ons can I create? There is no limit. Offer three or offer thirty. Whatever fits your property.
Can I set different add-ons for different seasons? Yes. Add-ons are fully customizable, which includes when and where they appear.
When do guests see my add-ons? Twice. During the booking flow, right before they confirm, and again in the automated pre-arrival email sent 24 hours before check-in.
Does Hotelia take a commission on add-on sales? No. You keep 100% of every add-on sale. Hotelia is a flat fee, no commission platform.
Can guests add an experience after they have already booked? Yes. The pre-arrival email resurfaces your add-ons so guests who did not buy during booking get a second chance to enhance their stay.
What kinds of add-ons work best? Anything that reflects what makes your hotel worth choosing. Wellness services, food and beverage, local experiences, room upgrades, and occasion packages all perform well. Start with three or four and expand from there.

Ready to turn every booking into more revenue? See how Hotelia helps independent hotels grow direct bookings and ancillary revenue at the same time. Book a demo or start your free trial.

See Hotelia in Action

Hotelia is a modern booking engine and property management platform built specifically for independent hotels. Keep more of what you earn with 0% commission on direct bookings.