Hotelia now connects directly with Zapier. That means your property management system can talk to over 6,000 other business apps without a developer, custom code, or extra engineering cost.

For independent and boutique hotel operators, this unlocks the kind of automation stack that has historically lived inside enterprise chains. The difference: no commissions, no contracts with a dozen vendors, and no manual data entry between systems.

What automation actually solves

Most independent properties already use a handful of tools. A CRM. An email platform. A staff scheduling app. A messaging tool. Each one holds part of the guest picture, and someone on the team is usually keeping them in sync by hand.

That manual work is where revenue leaks. Marketing emails go to the wrong list. Guest data sits in one platform but not another. Review requests never go out. Staffing decisions get made on stale numbers.

The Hotelia Zapier integration replaces all of that with workflows that run themselves.

The four triggers that power your workflows

Hotelia sends four live events to Zapier the moment they happen on the property:

1. New Booking. Fires when a reservation is created.
2. Check In. Fires when a guest arrives and is checked into the system.
3. Check Out. Fires when a guest departs.
4. Add-On Purchased. Fires when a guest buys an extra amenity or service.

Each trigger can launch any action in any connected app. Slack messages, CRM updates, text messages, calendar events, spreadsheet rows, email sequences, whatever your stack requires.

Workflows you can build today

• Notify your team the moment things happen on the property.

  Push a Slack or Microsoft Teams message to the front desk channel when a VIP guest checks in or an add-on is purchased. Staff see what matters without anyone walking the floor.

• Keep your marketing list current automatically.

  Every new guest flows straight into Mailchimp, HubSpot, or Salesforce. Properly tagged. Segmented by stay type. Ready for the next campaign without manual import.

• Send guest messages on the right trigger.

  Fire a personalized welcome text through WhatsApp the second a guest is checked in. Send arrival instructions, wifi details, or upsell offers without anyone hitting send.

• Request reviews and feedback at the right moment.

  24 hours after checkout, send a review invitation through Trustpilot. Reputation grows on autopilot.

Bring data into Hotelia from anywhere

The integration runs in both directions. External platforms can also push data into Hotelia using the Create Booking action.

That means:

• Inquiries from a landing page on your website turn into bookings automatically.
• Google Form submissions for group inquiries land directly on your calendar.
• Corporate travel forms from partner companies process without your front desk retyping a thing.
• Any custom intake tool or partner platform can populate Hotelia in real time.

If a guest fills it out somewhere, Hotelia can capture it.

How to get started

The Hotelia Zapier integration is live for every customer today.

1. Schedule a demo today to learn how Hotelia helps make your website your number one booking channel.
2. Create a free Zapier account.
3. Sign up for Hotelia and connect your Zapier account.
4. Pick a trigger and choose the app you want it to talk to.
5. Build the workflow once. It runs on autopilot.

Whether you operate a single boutique property, a small resort, or a vacation rental portfolio, the integration works the same way.

Hotelia is the direct booking and property management platform built for independent and boutique hotels. Zero commission on bookings, and operators keep full ownership of their guest data and full margin on every reservation. Learn more and start your free trial at hotelia.io.

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Hotelia is a modern booking engine and property management platform built specifically for independent hotels. Keep more of what you earn with 0% commission on direct bookings.